Manage SlapOS Network
This tutorial covers all aspects of managing a SlapOS network. It will show how tickets can be used to handle incident tickets or questions from system users and how to setup RSS feeds for incoming tickets.
Table of Contents
- Handle Tickets in SlapOS System
Handle Tickets in SlapOS System
SlapOS is using promises and tickets to manage network performance. Promises monitor the status of computers and instantiated services. Whenever a Promise fails (eg a computer is not responding for a certain amount of time) a new ticket is created. Thus managing a network means handling tickets and investigating why the ticket had been created.
Note that for adding messages and creating tickets by hand, it is required to be logged in as a regular SlapOS user. It is not possible to work with tickets as a superuser.
Ticket Creation
Whenever a promise fails and a ticket is created, it is visible on the landing page map and table.
Ticket List
Click Tickets on the side menu and open the ticket list. Then select a ticket.
Ticket Information
The ticket will display information that could be gathered. It is possible to add messages to ticket to keep track of follow-up actions. To add a message, click Add in the subheader.
Add Ticket Message
Add a message and once you are done, click Proceed
Ticket with Message History
The ticket always displays the complete message history.
Ticket with Message History Expanded
This way it is easy to follow-up and monitor the ongoing status of a ticket.
Add Ticket Manually
To manually add a ticket, in the Tickets list, click Add.
Define Ticket
Fill out the form and make sure to select a Ticket-Type. Click Proceed when you are finished.
Saved Ticket
This will save the ticket.
View Ticket on Computer
Tickets generated automatically or manually (Add Ticket) on a specific computer will be visible in the global list of tickets and on the computer.
Get Ticket RSS Link
You can use the RSS link on the SlapOS Dashboard to get an RSS link.
Copy Ticket RSS Link
Copy the Rss Link.
Load Ticket RSS Link on Reader
Load the RSS link on your RSS reader.
Load Ticket RSS Link on External Device
Load the RSS link on an external device/smartphone.
Get Computer RSS Link
Selecting RSS Link on a computer will limit the RSS feed to a computer only.
Get Instance RSS Link
Selecting RSS Link on an instance will limit the RSS feed to this instance only.
Thank You
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